Refund/Return Policy

Returns and Exchanges

I want you to be satisfied with your purchase. Unfortunately, I cannot offer returns or exchanges on most purchases. I run a small operation and all of my products are custom imprints made on demand. 

However, if you have a problem with your order, please contact me here and I’ll work with you to figure out a solution where possible.  

Damaged/Defective Item? 

If something arrives damaged, misprinted, or defective, notify me here and I'll gladly send a replacement at no cost to you, though I may ask you to send me photos and you must notify me within 10 days after you receive your product. The 10-day time frame allows me time to work with my supplier to exchange the item for a replacement. If the item cannot be replaced because it is permanently out of stock or for a similar reason, I will issue a store credit to you. 

Where’s My Stuff?

Package Lost in Transit

Please notify me no later than 10 days after the estimated delivery date. If I made an error, I’ll cover the cost of replacing and reshipping your item. 

If I am notified that a shipment has been returned, I will notify you via the email address I have on file for you. If you do not claim your item within four (4) weeks of delivery, it will be donated and you will be responsible for the cost of a replacement, if you desire one. 

Wrong Address on Package

If you provide an address that is considered insufficient by the courier, the shipment will be returned to my supplier. You will be liable for reshipment costs once I have confirmed an updated address with you.

Gift Cards

I will try to make gift cards available soon. (As you might expect, if in the unhappy event Bloomtown Graphics closes down, declares bankruptcy, or otherwise ceases operations before a gift card is used, it will render the card useless regardless of the expiration date.)

More Questions? 

Check out my FAQs, or feel free to contact me here. I’ll be happy to answer your questions.